Refund policy

At Inkbond®, every tattoo is personalized and made to order specifically for you. 

Our commitment

If we make a mistake, we fix it. If your order has a production defect, arrives damaged in transit, or is delayed due to a problem on our end, we'll remake it or refund you in full — your choice.

Personalized & custom items

All Inkbond tattoos are printed specifically for each customer. Because each order is custom, we are unable to accept returns or issue refunds on personalized items once production has begun, except in the cases described below.

Full refund or replacement (our responsibility)

We take full responsibility and offer a full refund or replacement (your choice) when:

  • The product has a production defect (printing error, wrong artwork, mis-cut, peeling laminate, poor adhesion)
  • The print quality does not match your approved design proof
  • Your package arrives damaged to the point where the product cannot be used
  • We miss our stated processing timeline due to an error on our part

How to request: Email support@ink-bond.com within 30 days of delivery with your order number and clear photos or a short video of the issue. No physical return is required.

Store credit (goodwill resolution)

If you're not happy with how your design looks after it arrives — but it matches the proof you approved at checkout — we offer up to 25% store credit as a goodwill gesture. Because your order was custom-printed specifically for you, we cannot offer cash refunds or free replacements for subjective design dissatisfaction.

Not eligible for refund or replacement

  • Change of mind on personalized or custom items after the 4-hour edit window has passed
  • Delivery address errors provided by the customer (reship available at customer's cost)
  • Packages refused, unclaimed, or returned due to address issues
  • Late delivery where our shipping calculator displayed a delivery estimate that met your needed-by date
  • Carrier delays after we shipped on time (your shipping method's estimate is your commitment)
  • Lost packages where the customer has not filed a claim with the carrier (USPS, UPS, FedEx)
  • Damage from incorrect application, normal wear, or skin sensitivity
  • Color variation caused by screen calibration or low-resolution files submitted by customer

Design edits & cancellations — 4-hour window

You have 4 hours from the time you place your order to request edits (text changes, design tweaks, image swaps) or cancel your order for a full refund. After the 4-hour window, your design enters our production queue and is locked.

Requests made after the 4-hour window may be accommodated at our discretion if the order has not yet entered production, but are not guaranteed. Once the order has been produced, it cannot be edited or cancelled, and a new order must be placed.

Shipping calculator & delivery estimates

At checkout, our shipping calculator displays a delivery window based on your selected shipping method. If you need your order by a specific date, enter it in the calculator — we'll flag whether your chosen shipping method is likely to arrive in time and recommend an upgrade if needed. Once you've reviewed the calculator's guidance and selected your shipping method, you're responsible for the delivery estimate associated with that method.

Lost or undelivered packages

Package marked delivered but not received: Please check with household members, neighbors, and your local post office or building staff first. Contact the carrier (USPS, UPS, or FedEx) with your tracking number to file a claim. We'll support you with shipping documentation as needed.

No tracking movement: If tracking hasn't updated for 5 or more business days after shipment, contact us and we'll investigate. Depending on the situation, we may ship a replacement and/or ask you to file a carrier claim.

Address errors

If you provide an incorrect address at checkout and your order is returned to us or delivered to the wrong location, we're happy to reship your order. The reshipment fee is the responsibility of the customer. We'll send you an invoice for the reshipment cost once the correct address is confirmed.

Non-personalized items

Non-personalized items (sample packs, removal wipes, accessories) may be returned unopened and unused within 30 days of delivery for a full refund. Contact us at support@ink-bond.com for a prepaid return label. Items damaged during return shipping are not eligible for refund.

How to contact us

Email: support@ink-bond.com
Hours: Monday–Saturday, 8:00 AM – 8:00 PM PT