Refunds & Returns
Your satisfaction is our top priority at Inkbond. We are committed to offering high-quality products, and we stand behind this commitment with our comprehensive 30-day return policy.
Due to their custom nature, personalized items are non-returnable unless they arrive damaged or defective. Please review your designs carefully before submitting your order. Our team is always here to help if you need any assistance with your design.
Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or not as described, please contact our customer service team within 7 days of receiving your order. Be sure to provide details of the issue along with any relevant photos. Upon confirmation of the error or damage, we will arrange a replacement to be sent to you at no additional cost.
Please note that we are unable to accept returns or process refunds for damage or defects resulting from misuse or mishandling after you've received the product.
If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days from the delivery date. We aim to keep the process as simple as possible for your convenience.
How to Return
To initiate a return, simply contact our customer service team within the 30-day period. Returns must be sent back by mail in their original, unused condition.
In most cases, we will issue a replacement at no additional cost.
We do not charge a restocking fee for any returns.
Once your return is received and inspected, we will promptly process your refund. No fees will be deducted, regardless of the reason for the return.
We appreciate your understanding and are committed to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing Inkbond!